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Ordering Info     
 

SSL Security
Our shopping cart uses the 128 bit SSL security encryption on all orders.
 
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How To Use This Website and Placing Orders Online
 
1. Follow the category links to the item you are interested in.
 
2. Change desired quantity.
 
3. Click on Add to cart.
If the site will not allow you to add an item please make sure you are accepting cookies, if the page gives you an error and it is our fault and please email us at info@psep.biz or call us at 763-413-1344 and tell us the item number and what page it is on and we will fix it ASAP. 
 
4. After item is added - click ok.
 
5. If you are ready to check out scroll to the top of the webpage and click on CHECK OUT.
If you want to keep shopping after adding an item you must use our Previous Page link at the top of the webpage to go back a page.
 
6. Fill in info and shipping method in full and submit.
*Please note if you live outside continental US - please read Sales Section below

7.
Pictures on our website may not be the actual part, but rather a sample.
 Please do not order parts based on the picture.
 


Pricing
Due to the ever changing prices of parts, our online prices are subject to change. Unfortunately we do not get notified on Price Increases from the majority of our vendors until we place an order for it. If you have already placed an order with us you will be notified of any Price Increases. This is not a Bait and Switch Tactic, You are not Pressured to Purchase this Item at a Higher Price, You May Cancel and Be Refunded Your Money In full.
 


Shipping Outside the Continental 48 States-
including Alaska, Hawaii, Virgin Islands, Puerto Rico, APO's and FPO's.
(Please note: We will no longer be shipping to Canada or any other country as of 3/1/10)

1) Shipping Quote: please send an email to info@psep.biz, include the part #'s of the items you are interested in purchasing and your physical and email address and we will respond to your shipping inquiry usually within 1 business day, normal operating business hours. MON-WED 9am-5pm, TUES-THURS 9am-6pm, FRI 9am-3pm Central Standard Time.

2) Paying by Credit Card (US billing addresses only): You will be provided a toll free # in your shipping quote to call if you would like to place your order over the phone or you may use our mail order form - click here. Due to the growing number of credit card fraud purchases, we will only ship to the Credit Card Billing Address that is verified. If we do not receive a AVS Match by our processor we will not ship your order. You will be notified and will need to place your order through the mail.
 


Sales Tax:
All Minnesota residents will be charged 6.875% sales tax and/or a transit tax if your zip code is within the designated zones.
 


Mail Orders:

YOU CAN USE OUR mail order form - click here OR:
Send money order or credit card information to
Pat's Small Engine Plus
680 EAST DUAL BLVD
ISANTI MN 55040

Include our item number, price, and quantity requested. Add an additional $7.95 for shipping and 6.875% tax for Minnesota residents. Due to many problems with checks and insufficient funds from personal checks and return fees from our bank, personal checks will no longer be accepted. Money orders, Paypal and all major credit cards are accepted.
 


 PHONE ORDERS - CLICK HERE
 
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Privacy Statement:
All information we collect from you will be used in our company only. We will not provide or sell any information to any other company or organization. The only e-mail's you will receive from us will be for order confirmation or shipping status.
 


Shipping:
Standard residential shipping is $7.95 (for the complete order - not per item) in the Continental United StatesHawaii and Alaska must ship by Second Day Air. If you are ordering from Hawaii or Alaska, please CONTACT US FOR A SHIPPING QUOTE. Second Day Air and Overnight Shipping  prices are guaranteed up to 5lbs and non-oversized packages, anything over 5lbs and/or is an oversized package will receive a shipping quote. If any shipping change is needed you will be contacted by PSEP with a price quote. All orders are shipped Via UPS or USPS please be aware of UPS www.ups.com , and USPS www.usps.com shipping policies and guarantees.  Please allow USPS shipments 2-7 business days for delivery and UPS shipments 2-7 business days pending your location after order is placed.  USPS shipments do not have tracking information. All engine orders must be shipped to the credit card billing address. Most orders are shipped out by us or one of our distributors within two days unless item is backordered, in which we will notify you. Tracking #'s are available upon email request only at info@psep.biz, UPS will automatically send tracking information via e-mail.  If you do not supply us with an e-mail address you will not get tracking info.  

If there is an error in shipping such as items missing, parts damaged or wrong item/'s shipped, these errors must be reported within 30 days of delivery.
 


Backorders:
Pat's Small Engine Plus tries its best to keep all items in stock. If an item is backordered or is no longer available we will notify you within 1 business day. Back ordered items are checked every week.  Items on back order may become no longer available. All orders are shipped complete. If an item on your order is on backorder and you wish to have the remaining items shipped an additional $7.95 will need to be paid for. ALL BACK ORDERS MUST BE PAID FOR IN FULL PRIOR TO SHIPPING. Cancelled backorders may be subject to a restocking fee.

Special order items:
Items that are considered Special Order (items that are not normally stocked) are not returnable. Special orders must be purchased prior to shipment. Cancelled special orders may be subject to a restocking fee.
 


Returns:
Items must be returned within 30 days no exceptions. No returns on used or installed parts. There is a 20% restocking fee on all returned items, 10% restocking fee if correct item is reordered and no restocking fee if it is our own shipping error. Shipping cost is the customers responsibility for incorrect orders, warranty returns and credit unless it is our error. Any orders returned MUST HAVE AN RA#(return authorization number), items that are returned without an RA# will be handled at our discretion. Refused or returned shipments to any location other than Pat's Small Engine without permission from Pat's Small Engine is subject to any fees and shipping charges associated with the return.  Any item/s that are altered in any way voids warranty and may not be returned for credit. If you need to return an item please email info@psep.biz or call us for proper item return instructions. Warranty returns may take up to 1 month to process.
 


Cancellations:
All cancellations must be phoned in by 12PM Central time on same business day of order no exceptions. If cancelled after 12PM Central time we can't guarantee the order hasn't shipped. On orders placed after 12PM Central time you have until the next business day, 12PM Central time. With Our New Email First Policy All Customers Will Be Provided With Our Toll Free Number In Their Order Confirmation Email.
 


Warranty:
Pat's Small Engine Plus gives no warranty on any item we sell. All warranties are given by the manufacturer of the particular item and are subject to there policies. Electrical items such as modules, coils and other electrical components are tested prior to shipment and may not be returned for warranty or credit if it is not in the Manufacturers Warranty Policy. Pats Small Engine Does Not Manufacture any Part We Sell as We are Just a Dealer for Our Manufacturers. Shipping Costs for Returning a Warranty Item Is the buyers responsibility.
Please read return section for warranty return instructions.
 


Disclaimer:

Pat's Small Engine Plus takes no responsibility or liability on any injuries or damage to a person or property of any item not manufactured by us.

All Rights Reserved Pat's Small Engine 2010.